All Agent

Position: All Agent (Reception Agent)

Company Overview:
Accor is a global leader in the hospitality industry, boasting over 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Accor is committed to responsible hospitality and offers a caring environment for employees, referred to as “Heartist.” At Accor, you’ll find the support to grow both personally and professionally, with the opportunity to discover and explore various career paths within the group.

Job Description:

Reception Agent
As a Reception Agent, you are the first point of contact for guests, providing a warm and memorable experience from arrival to departure.

Key Responsibilities:

- Guest Experience:
Greet and welcome guests with exceptional service, handling check-ins, check-outs, and responding to guest requests throughout their stay.

- Personalized Service:
Take initiative to offer personalized experiences that enhance the guest’s visit, including promoting the hotel’s facilities and up-selling opportunities.

- Account Settlement:
Handle the settlement of guest accounts and manage related administrative tasks.

- Team Collaboration:
Work alongside your team to maintain a high standard of guest satisfaction and create a welcoming environment.

- Promote Accor Brand:
Actively promote the hotel’s facilities and encourage guests to participate in any available services that could improve their stay.

What’s in it for you:

- Employee Benefits:
Enjoy discounted rates at Accor properties worldwide through the Employee Benefit Card.

- Development Opportunities:
Access various learning programs through Accor Academies to grow your talent and advance within the company.

- Global Opportunities:
Potential to develop your career within the property or across Accor hotels globally.

- Corporate Social Responsibility:
Engage in meaningful initiatives through Accor’s Planet 21 program that make a difference in sustainability and social responsibility.

Qualifications:

- Experience:
Prior experience as a Reception Agent or in a similar customer service role is an asset.

- Technical Skills:
Experience working with Opera or a similar hotel management system is advantageous.

- Language Skills:
Fluency in English is required; additional language skills are a plus.

- Customer Service Focus:
A service-oriented personality with a genuine passion for hospitality is essential.

Work Environment:
Accor is committed to providing a diverse and inclusive work environment, fostering growth and opportunities for all employees regardless of background.